Form clears out once photos are uploaded

Hello! I'm having users fill out my form and when they get to the "upload photos" section, they say the form clears out once the photos are uploaded. I've had 3-4 people say the same thing within the last couple of weeks.

Can you please help? Thank you!

Hello Annji,

Thank you for reaching out to Jotform Support. I am sorry that this is happening. Rest assured, I'm here to help. You have several forms with file upload elements. Can you send me the link to your form so I can see what's going on? For now, I've cleared your form caches in an attempt to fix the issue.

Once we hear back from you, we'll be able to help you with the solution.

Yes, here is the link:

https://form.jotform.com/200196508912050

It should lead to the Color Consultation Form. Thank you!

Hi Annji,

Thanks for getting back to us. I cloned your form and tried to replicate the issue, but everything worked the way it should. Check out my results in the screencast below:

Can you give it another try and let us know what happens? If you're still having the same problem, we'll do a more in-depth investigation and work on finding a solution.

Thank you so much for checking it out. I've tried it myself too, and I haven't had a problem. I'll let you know if I have any other challenges with the form. Thank you so much!