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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal: "Return to website" option returns the customer to jotform not to the website jotform was on. How to fix this?

    Asked by jfairwea on October 14, 2014 at 10:08 AM
    New query - I came across an issue today. When the customer is directed to
    paypal for payment however choose to cancel and return to website, it
    returns the customer to the jotform that I created not my website. I've
    spoken with paypal and was advised that it would be a setting within
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    Answered by Ben on October 14, 2014 at 11:16 AM

    Hi Jodie,

    Unfortunately that is currently not possible to set up from withing JotForm Builder.

    I will notify our developers of this and they will update you through this thread once this option is ready to be used.

    Do let us know if you have any further questions.

    Best Regards,
    Ben

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    JotForm Support

    Answered by NeilVicente on October 18, 2014 at 05:58 AM

    @jfairwea

    We have just rolled out a fix to this issue.

    Kindly test it out and let us know if you're still having issues

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    Answered by jfairwea on October 19, 2014 at 05:21 AM
    Thanks Neil.
    The return now works in test most however
    I'm now receiving the following
    error message live on my site. I can't go passed submit as the following
    Error message appears - There are errors on the form. Please fix them
    before continuing.
    Could you please let into this error.
    http://www.fmpracticesales.com.au/#!fm-annual-membership/cfyw
    Thanks
    Jodie

    ...
  • Profile Image

    Answered by Ben on October 19, 2014 at 06:36 AM

    Hi Jodie,

    I am glad that it is working for you. I did a quick test and it does not seem to be related to the payment processing widget so I will move your question for now to a new thread found here http://www.jotform.com/answers/445597

    We will help you to resolve this issue on that thread.

    Best Regards,
    Ben