Form Button being cut off in Internet Explorer

  • Profile Image
    riesjanssen
    Asked on October 17, 2014 at 02:42 AM

    Look at www.sinterklaasbladel.nl Under the tab :aanvraagformulier" you will find the jot form.

    Yesterday a customer told me that he can't send the form, because there is no send button. I checked, and he is right.

    On my iMac does it work correctly, on a windows device it's just a line.

     

    What can I do to correct it?

     

    Best regards, Richard Janssen

  • Profile Image
    Charlie
    Answered on October 17, 2014 at 09:48 AM

    Hi Richard,

    I'm able to replicate the problem. I'm using Windows 7 Os, I believe it is a browser compatibility issue. I opened the website in Internet Explorer and the button for submit is being cut off in the form. The button works fine in Google Chrome.

    I tried to make some workaround but I'm unable to provide a working solution. I'll escalate this to our technical team so that they can take a closer look. We will update you when the problem has been solved.

    Regards.

  • Profile Image
    steve
    Answered on October 17, 2014 at 08:58 PM

    Hello-

    I looked at your form and noticed it's actually embedded here on this page, which in turn is embedded on your page:

    Form lives here: http://www.sinterklaasbladel.nl/Sinterklaas_Bladel/Aanvraagformulier_files/widget1_markup.html

    And is embedded here:

    http://www.sinterklaasbladel.nl/Sinterklaas_Bladel/Aanvraagformulier.html

    The original page looks fine in IE, so it's an issue with how the one page in your site, is embedded in the next one. I would recommend:

    - embed the form directly from our site to your page. If you'd like to use an iFrame, we have that option: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    -- OR --

    - increase the height of the embed code that you're using. I see it currently uses 1058px. The embed code as referenced from our site is 1171px. Here's a screenshot of the embed code that you're currently using, for reference:

    I would favor the first one, since we can't really debug the second from here without recreating the entire environment. The issue does appear to be with how it's set up on your server, and not an issue with our form resizing.

    Let us know if you have further questions.

  • Profile Image
    WaxImoveis
    Answered on February 19, 2016 at 08:18 AM

    add app mobile responsive, problem solved.