How to return to my website when Paypal payment is cancelled by client

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    Asked on October 19, 2014 at 08:12 PM
    I do however now have the issue of trying to return from paypal to my
    website when client decides not to proceed with payment. They are returned
    to the jotform not my website.
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    Answered on October 19, 2014 at 09:27 PM


    Actually if the client cancelled the payment transaction, they will just have to discontinue and click on your website home page link to get back to your website.

    While in the Paypal screen, there is no link or option to go to another website page.

    So, the option to go back to JotForm or to your website instead is not available on the Paypal payment screen.

    As far as I know the possibility to get back to the JotForm Thank You page by clicking the link is ONLY AVAILABLE when Payment transaction is successful, not for cancelled transaction.

    Successful Paypal payment transaction usually have this screen result.


    Hope this help. Inform us if you need more assistance.




  • Profile Image
    Answered on October 19, 2014 at 10:11 PM
    Hi Jonathan
    It is possible to return to the website from the paypal screen should you
    decide not to proceed with transaction.
    I have attached a screen shot and circled the area that you click to return.
    I regularly use paypal myself and have used this functionality from time to
    time. It allows me to return back to the website and provides continuity
    for the customer.
    At this moment, my site is not user friendly as it returns to the jotform
    losing all other functionality/web menu etc..
    Any thoughts on how to correct this?
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    Answered on October 19, 2014 at 11:18 PM

    Hello Jodie,

    We are unable to see the screenshot you have shared. I would suggest you to please share the screenshot again and we will take a look. The following guide should help you in uploading image in your forum post: 

    We will wait for your response.

    Thank you!