What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform will not process my PAYPAL option, only my credit card option

    Asked by JWGRABER on October 20, 2014 at 07:09 PM

    MON 20TH OCT 2014

    SOS MAYDAY!

    After one year of near-flawless performance by my JOTFORMs, this PAYPAL option is failing.

    select any/all of these payment forms:

    https://www.homelink.ca/payment/

    https://www.homelink.ca/re-payment/

    https://www.homelink.ca/paiement/

    https://www.homelink.ca/re-paiement/

    which seamlessly follow registration forms like these:

    e.g., https://www.homelink.ca/join/
    e.g.,
    https://www.homelink.ca/renew/

    On any browser CHROME, IEXPLORER, FIREFOX, SAFARI
    On WIN 8.1, WIN7, WINXP

    When I select the PAYPAL option the PAYMENT form shrinks as it should, omitting ccard fields,
    , but when I press SUBMIT, I get an interminable WAIT signal, or a near-blank page.

    I phoned PAYPAL, but they say the forms work OK for them.

    HELP.

    ACCOUNT INFO FROM PLIMUS

     

     

    Payment Details:

    JACK GRABER                              Order Reference Number: 74722016
                                                     Account Number: 484...104
    1707 PLATT CRESCENT                                  Order Date: 01 Oct 2013
    NORTH VANCOUVER, BC V7J 1X9
    Canada
    604-987-3262
    purchase@homelink.ca

    Page URL:
    https://www.homelink.ca/payment/

    purchase JOTFORM Payment
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 20, 2014 at 10:51 PM

    There is a conflict with the jquery libraries in that page. Please remove the current script type version of the form and re-embed it  using iFrame

  • Profile Image

    Answered by JACK  on October 21, 2014 at 01:22 PM

    Good morning, Jeanette.

    THANK YOU for the speedy response - the iFRAME embed code works as you can see.
    E.g., https://www.homelink.ca/payment/

    Only little flaw is the unsightly blank space showing when the user selects PAYPAL option.
    I don't know how to modify the code to contract the space after PPAL selection.
    It's better to make CCARD option the default, otherwise the PPAL space allotted is too short, and I'd have to meddle with the height in the iFRAME code and/or allow for scrolling "yes".

    I'm still puzzled what caused this issue after a year. File security measures? WordPress update? JotForm update?

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 21, 2014 at 02:54 PM

    I think the best option is to modify the height and scrolling property too, so when the PayPal option is checked, there will not be that much of space below:

    Look for the height property and set 915px, and set the scrolling to "yes" in your iFrame code. I think the updates in both sides is what caused the conflict, but with the iFrame embedded method, almost nothing would break it.

  • Profile Image

    Answered by JACK  on October 22, 2014 at 01:59 PM

    Hello, David,
    Unfortunately, modifying the "height" + "scrolling" settings in the iFRAME code yield no changes at all - the blank space persists after selecting the PayPal option. Not disastrous, of course, but certainly undesirable in my opinion. If you think of any other remedies, kindly notify me via this forum.
    Many thanks for your keen attention and specific suggestions ... full credit to you and Jotform support staff and this invaluable forum.
    ~ Jack

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 22, 2014 at 03:08 PM

    On regards to why this changed, it might be an update , most likely on Wordpress, which put some codes that got in conflict with the form.

    I assume the gap was not present before, right? At any rate, since this is on Wordpress, please check this post and make the changes as instructed. Wordpress now supports JotForm forms.

    http://www.jotform.com/blog/106-Wordpress-com-Now-Supports-JotForm-Forms