What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Links to support articles do not work on support forum replies

    Asked by dhalverson on October 27, 2014 at 05:57 PM
    Thank you. The link provided to “clear your jotform cache” does not function – This page can’t be displayed.
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    JotForm Support

    Answered by Mike_T on October 27, 2014 at 06:46 PM

    The link looks fine when we check it from our end.

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Do you see the link value at the bottom left corner when you hover over the link?

    Thank you.

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    Answered by dhalverson on October 27, 2014 at 07:11 PM
    OK,
    1. The link is dead. Clicking on did not work. Copying it to the browser did not work
    2. A search in Google yielded the location to clear the cache.
    3. The cache is cleared.
    4. Still the same result: Your spreadsheet can be found here:
    https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular

    ...
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    JotForm Support

    Answered by Mike_T on October 27, 2014 at 07:31 PM

    We will handle the Google Spreadsheet issue via your original thread, but there is a little chance that these issues with the support article links and integration errors can be related.

    Can you please copy-paste the link Address URL to this thread?

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    Answered by dhalverson on October 28, 2014 at 07:21 AM
    Confused. The “original thread” link is dead. I agree, this has no relation to the integration errors.
    What I do find interesting is that I have to keep logging in when I click on “My Forms”, i.e., I log in, choose and edit a form, click on “My Forms” to choose another and there is nothing on the list. I log in again and there are the three on the list.

    ...
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    JotForm Support

    Answered by Welvin on October 28, 2014 at 09:10 AM

    Can you please take a screenshot of your address bar while you open the link?

    For login problems, I would advise clearing your browser cookies for Jotform. Here's how you can manage cookies:

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    https://support.google.com/chrome/answer/95647?hl=en

    After doing this, login again using www.jotform.com domain. Let us know if the issues persists.

    Thank you!

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    Answered by dhalverson on October 28, 2014 at 09:41 AM
    Alright. I had to open the email in my browser to make the links work. Minor problem.
    I don’t have a log in problem. That works. It’s that my list of forms disappears and can only be seen if I log in again – (every time I want to look at my forms list) . Is there any connection with this to my problem of not getting a Google Spreadsheet connection?
    Integration Ready!
    Your spreadsheet will now automatically receive all submissions to your form.
    Your spreadsheet can be found here:
    https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular


    ...
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    JotForm Support

    Answered by Welvin on October 28, 2014 at 09:56 AM

    I think both integration and my forms problem are not connected to each other. Still, please try to clear your cookies for Jotform then login again. That should help.

    Thank you!

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    Answered by dhalverson on October 28, 2014 at 10:11 AM
    Well, that did help. Thank you. Still, the main problem still exists.
    Your spreadsheet can be found here:
    https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular

    ...
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    JotForm Support

    Answered by Welvin on October 28, 2014 at 10:12 AM

    Please use this thread for the Integration problem: http://www.jotform.com/answers/448732.

    Thank you!