Not receiving forms to my email

  • Profile Image
    daczac
    Asked on November 02, 2014 at 01:26 PM

    I just created a new form this morning and added to my GoogleSite website. I completed the form three times to test it and have yet to receive the completed forms[5 hours ago]. I have made sure that I have added my emails to the recipient field. I checked my inbox and the forms are there... just not receiving them in my email. Thanks.

    P.s. I just changed the 'Sender E-mail'  to 'no-reply...' and it worked... not sure why.

  • Profile Image
    jonathan
    Answered on November 02, 2014 at 03:04 PM

    Hi,

    Thank you for updating us also that it actually have worked now.

    It must have worked when you changed the Sender E-mail to "noreply@jotform.com" because you have not properly setup the Notifier to use custom Sender Email address.

    I suggest also reviewing this user guide: 

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Contact us again anytime for any assistance you need.

    Thanks.