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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving forms to my email

    Asked by daczac on November 02, 2014 at 01:26 PM

    I just created a new form this morning and added to my GoogleSite website. I completed the form three times to test it and have yet to receive the completed forms[5 hours ago]. I have made sure that I have added my emails to the recipient field. I checked my inbox and the forms are there... just not receiving them in my email. Thanks.

    P.s. I just changed the 'Sender E-mail'  to 'no-reply...' and it worked... not sure why.

    Page URL:
    http://www.carlsonfamilyfarm.ca/contact-us

    email Emails new form recipient checked custom sender custom email
  • Profile Image
    JotForm Support

    Answered by jonathan on November 02, 2014 at 03:04 PM

    Hi,

    Thank you for updating us also that it actually have worked now.

    It must have worked when you changed the Sender E-mail to "noreply@jotform.com" because you have not properly setup the Notifier to use custom Sender Email address.

    I suggest also reviewing this user guide: 

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Contact us again anytime for any assistance you need.

    Thanks.