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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications is blank

    Asked by Sunny88 on November 03, 2014 at 05:41 AM

    Hi,

    After submitting the form so it goes to my email address, the form doesn't show up, only the title of the form.

    email email notifications email is blank notifications blank
  • Profile Image
    JotForm Support

    Answered by Jan on November 03, 2014 at 06:53 AM

    Hi,

    When the user hit submit, you will received an email notification. It contains all the data submitted or answered by the user. You need to make sure that the recipient email is correct in the notifications and the contents of the email which you can edit on the compose email under the notifications wizard.

    As you can see on the screenshot below, there are {data} curly braces. It means that it will pull up the data the user put on the form fields. Here's a guide on How to Setup Email Notifications.

    The form id that you posted cannot be found. Did you delete the form? I checked your account and I saw you have a lot of form. Can you please share the form id or url of the form that you're working with?

    Hope this helps. Thanks!

  • Profile Image
    JotForm Support

    Answered by Jan on November 03, 2014 at 06:58 AM

    Hi,

    Where do I view the form once its been filled out by the client?

    You can see it on the email notifications and on the submissions page

    Thanks!

  • Profile Image

    Answered by Sunny88 on November 03, 2014 at 07:31 PM
    Thanks for your reply Jan,
    The form id is: *** Form Hasn't Been Checked Marked. It's a dummy form I'm using to make sure everything works. When this form is right then I'll do the same to the forms I have on my site that are not yet finished in the making.
    The last week I've been trying to get this last bit done on the forms and now its all become a little confusing so if possible could you please layout the steps I need to follow to get it all done right.
    Here are the steps for what I'm hoping to achieve:
    Person visits site, fills in a form (ie check marks a few options), puts their name and email and then submits it. That part is okay I have that all set up and is working good.
    Now is the problem of getting it to end up at the right place and then auto responded to.
    I want the form to go to my bluehost SMTP email box (which I have set up all okay with jotform, but it doesn't go there) and once there I can read it and see what the person has check marked in the form (as now the form shows no checkmark when I check either the submissions or my default email0.
    I've set up the autoresponder in my Blue host email acc, to respond to the clients email which they have included when filling the form but as yet am receiving no form into inbox bluehost email.
    Can this all be done?
    I've covered, and done everything in Jotform about how to send emails and autoresponder etc however would greatly appreciate it if you could please delineate the steps in order of how I might achieve the above aims or alternatively what you suggest I can otherwise do to achieve the same purpose so as I can follow the correct path without getting all mixed up.
    Whatever help you can offer is much appreciated
    Thanks
    best regards
    Greg
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 10:55 PM

    Hello Greg,

    I want the form to go to my bluehost SMTP email box (which I have set up all okay with jotform, but it doesn't go there) and once there I can read it and see what the person has check marked in the form (as now the form shows no checkmark when I check either the submissions or my default email0. 

    I did check your form's notification email alert and did not find any issue with that. I also checked your from's submission page and the input data including the checkbox selection is already captured successfully. Please check the screenshot below:

    I am not sure if I have understood your question correctly. Do you mean to say that you are not receiving the submission email to your bluehost account or you do not see the answers of your form's checkbox selection?

    If you are not receiving submission emails, I would suggest you to please check your spam folder and see if the emails ended up there. You may also like to speak to bluehost support and ask them to white list out domain names to ensure the emails are delivered successfully to your inbox. The following guide should help you grab the list of domain names:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses  

    Please be noted that you can send auto-responder emails from your form itself. You need to add a form autoresponder and that should solve your problem. The following guide should help you:  https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    If this does not answer your question, I would suggest you to please explain your question a bit more in details and we will surely help you.

    Thank you!

  • Profile Image

    Answered by Sunny88 on November 04, 2014 at 12:47 AM

    Thanks for your reply Ashwin,

    On both question queries you're correct.

    a) I'm not receiving the submission email in bluehost, so will follow up on what you say about blue host and checking spam folder.

    b) and yes the check boxes or check marks (which yes indicate the answers or rather the selection choice by the client) do not show up on the form when I check it in my default email.

    So from what I gather from your checking my forms email notification process, is that I'm doing everything right, and to leave it as is?

    thanks

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 04, 2014 at 03:30 AM

    Hello Sunny88,

    Yes you have setup your email alerts correctly and you do not have to change anything.

    Please be noted that the check box itself will not be displayed in the submissions or the emails. It will only display the options text which was selected.

    Please white list our domain names and that should solve your problem.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by Sunny88 on November 04, 2014 at 05:31 AM
    Thanks Ashwin, and co,
    for sorting things out.
    Everything is now okay and working good.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 04, 2014 at 06:40 AM

    Hello Sunny88,

    On behalf of our team, you are welcome. 

    I am glad to know that your form's notification email is working as expected.

    Do get back to us if you have any questions.

    Thank you!