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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditional Logic Missing to the form

    Asked by PozenFamilyCenter on November 07, 2014 at 12:49 AM
    But the formatting appears all strange and the questions that you used to be conditionally hidden are now visible... can you let me know whether I can fix the formatting and bring back hide/show conditions or will that break the form again?
    conditional missing conditions
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    JotForm Support

    Answered by Welvin on November 07, 2014 at 01:02 AM

    Hi,

    You seem to have removed the conditional logic to your form. If not, then that is strange! Did you see an error while trying to modify your form? A popup error, maybe? 

    Please try checking your form revision history. From there, you should be able to view what changes are made to your form and revert changes from a specific date:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

    I hope this helps. Please update this thread for the results.

    Thank you!

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    Answered by PozenFamilyCenter on November 07, 2014 at 01:31 AM

    So, I brought back the conditional logics and fixed the formatting. Now the form is broken again... see below!! Please help. We need this form to work, and soon. The deadline is coming up and we have hundreds of students planning to submit their application to us!

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    JotForm Support

    Answered by Welvin on November 07, 2014 at 01:45 AM

    Please get out from the form builder and let me know here and I will check your form. While I'm on the form, don't open it until I say so.

    Thank you!

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    Answered by PozenFamilyCenter on November 07, 2014 at 02:16 AM

    Sure, I'm logging out now. But it seems to be working now? thanks

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    JotForm Support

    Answered by jonathan on November 07, 2014 at 03:33 AM

    Hi,

    Can you please confirm if it is working now? 

    Inform us if there is more we can assist you with.

    Thanks.

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    Answered by PozenFamilyCenter on November 07, 2014 at 03:34 AM

    Thank you again for the great customer service and technical support.

     

    Yes, everything appears to be working great now. i just submitted two more test submissions and all looks good!

     

    thanks

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    JotForm Support

    Answered by jonathan on November 07, 2014 at 03:42 AM

    Thank you for updating us. We are glad to know it is working now.

    Contact us again anytime should you need further assistance.

    Thanks!