What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form disabled?

    Asked by paernst on November 12, 2014 at 10:20 AM

    When hitting the submit button we are getting a message saying form disables.  Nothing has changed, the last registration was 11/10.  

     

    Any ideas why this is happening?

     

    Page URL:
    http://form.jotformpro.com/form/41284085464962

    message disabled form
  • Profile Image
    JotForm Support

    Answered by jonathan on November 12, 2014 at 10:51 AM

    Hi,

    Are you still having this issue on your jotform http://www.jotformpro.com/form/41284085464962?

    I could not seem to be able to replicate the issue. 

    In my test submission of the form, I was able to successfully submit and reach the paypal payment screen.

     

    Can you please retry again using your jotform http://www.jotformpro.com/form/41284085464962

    Inform us if the issue persist.

    Thanks.

     

     

     

  • Profile Image

    Answered by paernst on November 12, 2014 at 11:16 AM

    Thank you for replying.  It does seem to be working again.  Any idea what could have caused that to  happen?

  • Profile Image
    JotForm Support

    Answered by jonathan on November 12, 2014 at 11:29 AM

    I am not sure yet what could have caused the issue since I was not able to reproduce it during the time I was checking.

    But on experience, the most common reason why the form will be temporarily disabled after submission is if the Submission Limit is enabled on the form

    User guide: https://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

     

    did you perhaps set it on the form previously?

    Or, it could also be just a temporary glitch that could be network connection related.

    Thanks.