form disabled?

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    paernst
    Asked on November 12, 2014 at 10:20 AM

    When hitting the submit button we are getting a message saying form disables.  Nothing has changed, the last registration was 11/10.  

     

    Any ideas why this is happening?

     

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    jonathan
    Answered on November 12, 2014 at 10:51 AM

    Hi,

    Are you still having this issue on your jotform http://www.jotformpro.com/form/41284085464962?

    I could not seem to be able to replicate the issue. 

    In my test submission of the form, I was able to successfully submit and reach the paypal payment screen.

     

    Can you please retry again using your jotform http://www.jotformpro.com/form/41284085464962

    Inform us if the issue persist.

    Thanks.

     

     

     

  • Profile Image
    paernst
    Answered on November 12, 2014 at 11:16 AM

    Thank you for replying.  It does seem to be working again.  Any idea what could have caused that to  happen?

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    jonathan
    Answered on November 12, 2014 at 11:29 AM

    I am not sure yet what could have caused the issue since I was not able to reproduce it during the time I was checking.

    But on experience, the most common reason why the form will be temporarily disabled after submission is if the Submission Limit is enabled on the form

    User guide: https://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

     

    did you perhaps set it on the form previously?

    Or, it could also be just a temporary glitch that could be network connection related.

    Thanks.