WHy has my form been disabled?

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    barnonthepond
    Asked on November 12, 2014 at 03:19 PM

    I subscribed thinking it was bc I had reached my submission limit, but it is still not working:

     

    BOTP Event Contact Form

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    KadeJM
    Answered on November 12, 2014 at 04:28 PM

    I see you appear to be having trouble with your jotform being disabled after you upgraded.

    I have checked this from our end but I currently do not see any problems. 

    Is this for the jotform on the page url here which you provided above?

    Can you please clear your browser cache then try again.

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    barnonthepond
    Answered on November 12, 2014 at 04:41 PM
    It happens after the SUBMIT button is clicked.
    Tripp Bassett
    Owner
    Barn on the Pond
    Lodging | Events
    888-416-5551
    ...
  • Profile Image
    KadeJM
    Answered on November 12, 2014 at 05:25 PM

    It doesn't happen on the standalone form on my end but I was able to replicate the issue when viewing the embedded version of your jotform. 

    When I inspected your site I found you are running the javascript code and I think that it is probably being interfered with by scripts that are already working on your website. Try switching it to the iframe code to see if that makes any difference.

    Additionally, I had checked your submission limits but that didn't look like an issue and your form isn't disabled so it's safe to rule out that as a cause.

     

     

  • Profile Image
    barnonthepond
    Answered on November 12, 2014 at 05:41 PM
    This issue came to my attention by a customer. Curious to know why it is only happening now after all this time. Also, the form at http://barnonthepond.com/lodging-contact.html is OK. The only thing that has changed for us over at jot form is we created a new form. I will make these changes and cross my fingers. I guess this means we will have tomato these changes at http://barnonthepond.com/lodging-contact.html as well?
    Tripp Bassett
    Owner
    Barn on the Pond
    Lodging | Events
    888-416-5551
    ...
  • Profile Image
    raul
    Answered on November 12, 2014 at 05:53 PM

    I suggest that you change it too, I see that you have other scripts on that page and since we're updating our scripts regularly, then the conflict could be with a newer version of our scripts and this is why you didn't see it before.

    Either way, please give it a try and re-embed your forms using the iframe code and let us know how it goes.

    Thanks.

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    barnonthepond
    Answered on November 12, 2014 at 06:11 PM
    That worked. Thanks very much.
    Tripp Bassett
    Owner
    Barn on the Pond
    Lodging | Events
    888-416-5551
    ...
  • Profile Image
    raul
    Answered on November 12, 2014 at 06:13 PM

    On behalf of my colleague, you're welcome.
    Please let us know if we can be of further assistance.

    Best Regards.