I still get Over Quota even after clearing Trashed Entries.

  • plaroche
    Asked on November 28, 2022 at 9:24 AM

     Hi! I've deleted multiple enteries and my account still says you're out of upload space. I've deleted my trash and cleared the cache.

    I've deleted my trash and cleared the cache. Could you please assist.


    Thanks!

    Pat

  • Raphael_V
    Replied on November 28, 2022 at 9:29 AM

    Hi Patrick,

    Thanks for reaching out to Jotform Support. I'm really sorry this is happening. Rest assured, I'm here to help. I went ahead and recalculated your Upload Storage, and cleared your form caches to help fix this. Your account should be good to go.

    Let us know if there’s anything else we can help you with.