Unable to clone?

  • Karen_Rutkowski
    Asked on December 1, 2022 at 12:34 PM

    I get the message "import failed. please try again later" when I try to import a cloned form from my account. When I use the drop down Clone option, nothing happens at all.

    Please help!

    Thank you,

    Karen

  • Eiron_O JotForm Support
    Replied on December 1, 2022 at 1:04 PM

    Hi Karen,

    Thanks for reaching out to Jotform Support. We're sorry you're having trouble cloning the form. Just to confirm, are you trying to clone the YMCA Financial Aid Application form? You can clone this on the My forms page by clicking on Create form. See the screencast below:

    1669917505 6388eb41976dc 6388eb419769f Screenshot 10

    You can also clone this by clicking on More options:

    1669917521 6388eb517dd78 6388eb517dd3b Screenshot 21

    If you're still unable to clone the form, you may clone this cloned form to see if it works. We have a guide for that here.

    Reach out again if you need any more help.