What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm shows disabled message after submission

    Asked by elbeeglade on December 17, 2014 at 09:58 AM


    After filling out the form and clicking on Submit, there is a response of "Form Disabled."

    How do I correct this?  I sent a previous question with a url that could only be viewed by City of Jacksonville employees.  I have now placed the jotform url below.


    Thank you for your help,


    Linda Eckersen


    Page URL:

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    Answered by KadeJM on December 17, 2014 at 11:54 AM

    I see that you appear to be having a problem with one of your jotforms being disabled. 

    I checked and tested your jotform " https://www.jotform.com/form/12564619406 " this on my end but so far everything appears to be normal as I am unable to replicate this issue at the moment.

    Are you using just your jotform url or is it embedded on a website?

    I have also just now cleared your form caches for you to refresh your jotforms for you.

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    Answered by elbeeglade on December 18, 2014 at 09:51 AM
    Thank you sooooo much!
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    Answered by val on December 18, 2014 at 10:58 AM


    We're glad to hear that your issue is fixed now. In behalf of my colleague, you're welcome.

    Please let us know if you need further assistance.

    Thank you!