JotForm shows disabled message after submission

  • Profile Image
    elbeeglade
    Asked on December 17, 2014 at 09:58 AM

    Hello,

    After filling out the form and clicking on Submit, there is a response of "Form Disabled."

    How do I correct this?  I sent a previous question with a url that could only be viewed by City of Jacksonville employees.  I have now placed the jotform url below.

     

    Thank you for your help,

     

    Linda Eckersen

     

  • Profile Image
    KadeJM
    Answered on December 17, 2014 at 11:54 AM

    I see that you appear to be having a problem with one of your jotforms being disabled. 

    I checked and tested your jotform " https://www.jotform.com/form/12564619406 " this on my end but so far everything appears to be normal as I am unable to replicate this issue at the moment.

    Are you using just your jotform url or is it embedded on a website?

    I have also just now cleared your form caches for you to refresh your jotforms for you.

  • Profile Image
    elbeeglade
    Answered on December 18, 2014 at 09:51 AM
    Thank you sooooo much!
    ...
  • Profile Image
    val
    Answered on December 18, 2014 at 10:58 AM

    Hi,

    We're glad to hear that your issue is fixed now. In behalf of my colleague, you're welcome.

    Please let us know if you need further assistance.

    Thank you!