What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting a big gray area instead of a Jotform in Facebook tab after going live mode using Shortstack

    Asked by KeysEMarketing on December 18, 2014 at 01:21 PM

    Also, while I've got you, if you can help with something else also...

    I am embedding this form into a service called Short Stack (www.shortstack.com), as part of a Facebook promotion.  The user goes to the Facebook landing page, created in ShortStack, and basically the JotForm code is part of that design.  In test mode within the design interface, everything works great.  But when I try it in "real life" on my Test Page (https://www.facebook.com/pages/FKDC-Test-Page/1419580931597038?sk=app_610069072386975), I'm getting a big gray area.  I realize I need to reach out to them about this, but in case you have any insight on why that might happen, thank you for that info. 

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    Answered by KeysEMarketing on December 19, 2014 at 12:01 PM
    It is actually after submitting the form.

    I’ve also reached out to the app developer software provider to see if it is something on their end as well.


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    Answered by raul on December 19, 2014 at 01:06 PM

    Upon checking your page, I could see that the gray area is generated by an iframe rendered by the app and not your form as you can see below.

    You can share the picture above to the developers of your app so they can check it out.

    If you need further assistance, please let us know.
    Thank you.