I'm getting a big gray area instead of a Jotform in Facebook tab after going live mode using Shortstack

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    Asked on December 18, 2014 at 01:21 PM

    Also, while I've got you, if you can help with something else also...

    I am embedding this form into a service called Short Stack (www.shortstack.com), as part of a Facebook promotion.  The user goes to the Facebook landing page, created in ShortStack, and basically the Jotform code is part of that design.  In test mode within the design interface, everything works great.  But when I try it in "real life" on my Test Page (https://www.facebook.com/pages/FKDC-Test-Page/1419580931597038?sk=app_610069072386975), I'm getting a big gray area.  I realize I need to reach out to them about this, but in case you have any insight on why that might happen, thank you for that info. 

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    Answered on December 19, 2014 at 12:01 PM
    It is actually after submitting the form.

    I’ve also reached out to the app developer software provider to see if it is something on their end as well.

    Karrie Bond
    Social Media Manager
    701 Simonton Street
    Key West, FL 33040
    305-292-1880 ext 10
    Fax: 305-294-1699

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    Answered on December 19, 2014 at 01:06 PM

    Upon checking your page, I could see that the gray area is generated by an iframe rendered by the app and not your form as you can see below.

    You can share the picture above to the developers of your app so they can check it out.

    If you need further assistance, please let us know.
    Thank you.