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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    {Email} and {anneeDe6} variable are not displayed in the thank you page

    Asked by sudsport on December 19, 2014 at 04:52 AM

    HI,

    {Email} and {anneeDe6} variable are not displayed in the thank you page.

    Could you check for bad set-up on my side ?

    Thanks,

    Georges

    Page URL:
    http://www.sud-sport.com/inscriptions_formulaire.php?course=4347739170<br/>8969&amp;nom_course=TEAM%20CHALLENGE%20PIC%20SAINT-LOUP%202015%3Cbr%3E<br/>Vous%20vous%20

    email field names field tags
  • Profile Image

    Answered by Ben on December 19, 2014 at 10:55 AM

    Hi Georges,

    Looking at the jotform I see that you should be using {email37} and {anneeDe}

    Do let us know if that fixes the issue.

    Best Regards,
    Ben

  • Profile Image

    Answered by sudsport on December 19, 2014 at 06:14 PM

    Hi Ben,

    OK for eMail, but note for {anneeDe} field labels to incorpoarte the varaibles in the thank you page, i do not type the variable names.

    In addition to that, I am using these exact same variables in the form display, in the reply mail and they both work correctly.

    Beside this I cannot edit any more the different parameters of the field Année de la Course {anneeDe6}.

    Thanks for yourhelp,

    Georges

  • Profile Image

    Answered by Ben on December 19, 2014 at 06:30 PM

    Hi Georges,

    I apologize, but by reading your response I have a feeling that it is not working for you?

    I have just tried using the tags I have mentioned and I can see it changing the text properly: http://form.jotformpro.com/form/43477391708969?email37=ben&anneeDe=BEN

    Do note that at the bottom it is showing {anneeDe6} not a value, but as a string "{anneeDe6}".

    This app might be best to get the right prepopulating parameters: http://prepopulate.jotform.io/

    Do let us know if you have any further issues setting this or anything else and we will be glad to assist.

    Best Regards,
    Ben

  • Profile Image

    Answered by sudsport on December 19, 2014 at 07:20 PM

    Hi Ben,

    No aplogize, your information was right regarding e-mail and did'nt test further, with you second answer I duid the test an {anneeDe} is working correctly.

    Now when I click on the "Année de la course" varaible i am getting {anneeDe} so I am a little puzzuled

    I am still unable to edit the caracteristics of the field "Année de la course {anneeDe},  could you find out why ?.Good point on the prepoluated field App, I'll use it for my next forms or at year change.

    Best Regards,
    Georges

  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2014 at 09:17 PM

    Glad to see that the issue is resolved for you. I've tried cloning your JotForm and tried editing the properties of the field Année de la course and I was able to do so. I believe that you are referring to the field properties as shown in the screenshot below :

    Please try clearing the browser cache by following the instructions provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    Then login again to your JotForm account and see if you were able to edit them. Also, please be noted that changing the Name field needs also a change in your email notifications and Thank you page as well. Otherwise, it results in not displaying the field data.

    Please get back to us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by sudsport on December 20, 2014 at 03:33 PM

    Hi Kiran,

    I emptied the cash but i am still unable do edit the parameters of the field "Année de course", never mind next year i'll figure out how tu update the year as the cloning is having the same problem.

    Best Regards,
    georges

  • Profile Image

    Answered by raul on December 20, 2014 at 06:45 PM

    I also cloned your form for testing purposes and was able to edit the properties of the "Année de la course" field.

    I went ahead and also cleared your form's cache to see if that helps.

    Let us know if you need further assistance.
    Thank you.