When a form is embedded in a webpage, the collapse element does not function as intended.

  • Giacomo Corda
    Asked on January 26, 2023 06:56 PM

    Hi Team Jotform i need help, if I embed the element "Collapse" in the site page it doesn't go back to the first question of the section. It remains on the last of the collapsed section. Is there anything I can do

  • Mary_Ed JotForm Support
    Replied on January 27, 2023 02:02 AM

    Hello Giacomo,

    Thanks for reaching out to Jotform Support and we’re sorry for the difficulty you're having with the Collapse element when your form is embedded in your webpage.

    As an additional measure to resolve this issue, I have cleared your form cache. Can you try to re-embed your form, we suggest using the iFrame embed code as sometimes there may be some conflicts between the existing code on your website and the form's code. 

    If the issue persists since there are multiple active forms in your account, can you please share the link to your form and also the link to your webpage where you are trying to embed the form so we can further check? Also to better understand the issue, can you send us a screen recording showing the issue? Our forum is currently not supporting video files. But, you can use platforms like loom and share its link with us.

    Keep us updated and let us know if you need any more help.