Can I change my autosave settings?

  • shainamariestevenson
    Asked on February 2, 2023 at 4:03 PM

    I am currently attempting to create forms with multiple lines and every time the form autosaves, it doesn't save the last thing I typed and it sends me back to the top of my form. It's also autosaving so frequently, I feel like I'm playing against an egg timer. It's extremely inconvenient. Please help!

  • Mary JotForm Support
    Replied on February 2, 2023 at 7:43 PM

    Hi Shaina-Marie,

    Thanks for reaching out to Jotform Support. Are you referring to this form? I made a test on a cloned form and I was not able to replicate the issue. I cleared your form cache to refresh your form, could you try checking again?

    Give it a try and let us know how it goes.

  • shainamariestevenson
    Replied on February 3, 2023 at 9:40 AM
    I was referring to the creation of any of the forms. The autosave settings are so frequent I can barely add what I need before it autosaves and it doesn't leave me where I was - it shoots me to the top of the page and I have to scroll back to where I was working every time. It's making a rather simple process quite difficult.
    Shaina-Marie Stevenson
    Pronouns: She/Her
    Office Administrative Specialist, Senior
    Bureau of Mediation Services
    1380 Energy Lane, Suite 2
    Saint Paul, MN 55108
    O: 651-649-5424
    F: 651-643-3013
    mn.gov/bms
    [cid:image001.png@01D937AA.F7B2D2C0]
    DISCLAIMER: This e-mail is to be read only by the intended recipient. It may contain confidential and/or privileged information, and may be protected from disclosure by law. If you are not the intended recipient, any review, dissemination, retransmission, distribution or copying of this e-mail (or its attachments) is strictly prohibited, and you should refrain from reading this e-mail or examining any attachments. If you received this e-mail in error, please notify the sender immediately and delete this e-mail and any attachments. Thank you.
    ...
  • Elbert_A Jotform Support
    Replied on February 3, 2023 at 9:48 AM

    Hi Shaina-Marie,

    Thanks for getting back to us. I’m really sorry that this is happening. Can you send us some screenshots of what’s happening? This guide will show you how to do that.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • shainamariestevenson
    Replied on February 3, 2023 at 9:55 AM
    I'm not sure how to screenshot it when I don't know when it is going to happen and its only a second long before it shoots be back to the top of the page.
    Shaina-Marie Stevenson
    Pronouns: She/Her
    Office Administrative Specialist, Senior
    Bureau of Mediation Services
    1380 Energy Lane, Suite 2
    Saint Paul, MN 55108
    O: 651-649-5424
    F: 651-643-3013
    mn.gov/bms
    [cid:image001.png@01D937AC.EA628CD0]
    DISCLAIMER: This e-mail is to be read only by the intended recipient. It may contain confidential and/or privileged information, and may be protected from disclosure by law. If you are not the intended recipient, any review, dissemination, retransmission, distribution or copying of this e-mail (or its attachments) is strictly prohibited, and you should refrain from reading this e-mail or examining any attachments. If you received this e-mail in error, please notify the sender immediately and delete this e-mail and any attachments. Thank you.
    ...
  • Reymar JotForm Support
    Replied on February 3, 2023 at 10:01 AM

    Hi Shaina-Marie,

    Thank you for reaching out to Jotform Support. I'm sorry that you're having difficulties with this. If sending a screenshot will not work, can you send it through video recording using Loom? So we can further investigate what you are referring to.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.