Not Receiving Email Notification

  • Profile Image
    mattprovost
    Asked on January 06, 2015 at 10:27 AM

    I'm no longer receiving email notifications from my JotForms. I've check my spam filters and everything. 

  • Profile Image
    Jeanette
    Answered on January 06, 2015 at 12:23 PM

    I've checked this form and all of the email addresses are not in our bounce list. You can keep checking your other forms and remove the addresses from bounce list yourself if any.

    In addition, you may consider to white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" or noreply@formresponse.com sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com