What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not Receiving Email Notification

    Asked by mattprovost on January 06, 2015 at 10:27 AM

    I'm no longer receiving email notifications from my JotForms. I've check my spam filters and everything. 

    email notification not receiving email email email notifications check and
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    JotForm Support Manager

    Answered by Jeanette on January 06, 2015 at 12:23 PM

    I've checked this form and all of the email addresses are not in our bounce list. You can keep checking your other forms and remove the addresses from bounce list yourself if any.

    In addition, you may consider to white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" or noreply@formresponse.com sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com