What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to prevent Gmail and Yahoo email addresses from being entered in my form

    Asked by entrogen on January 08, 2015 at 03:58 PM

    For example:  Under "Email", someone puts joe@gmail.com.  I don't want to accept gmail or yahoo addresses.  How would I do this?

     

    Thanks

    Page URL:
    http://www.entrogen.com/web2/contact

    prevent gmail disallow free email free email
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    Answered by raul on January 08, 2015 at 05:18 PM

    A way that I can think of to accomplish this, would be using conditional logic in order to hide the submit button (so the form cannot be submitted) if the entered email address contains the word "gmail" or "yahoo"

    Please take a look at this form: http://form.jotformpro.com/form/50076233582957 and let us know if this could work for you.

    If it does, feel free to clone it to your account to check it further.
    Thanks.

  • Profile Image

    Answered by entrogen on February 02, 2015 at 08:37 PM

    This is a good workaround.  Do you have any other suggestions?   It would be nice to have some feedback such as "Gmail addresses are not accepted" so that the user could correct his input.  The tooltip in the sidebar does not accomplish this very well apparently since I'm still receiving Gmail addresses.  Thanks!

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    JotForm Support

    Answered by EltonCris on February 03, 2015 at 01:23 AM

    @entrogen

    We actually have a feature where you can disallow free email addresses like gmail, yahoo & hotmail.

    Just open your email field properties and set "Disallow Free Addresses" to Yes.

    Hope this helps. Thank you!

  • Profile Image

    Answered by entrogen on February 03, 2015 at 01:37 PM

    @EltonCris 

     

    Thank you.

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    Answered by raul on February 03, 2015 at 02:46 PM

    On behalf of my colleague, you're welcome.

    Feel free to contact us again if you need assistance.
    Thanks.

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    Answered by alexosit on October 17, 2016 at 07:18 AM

    Has this feature been recently removed?

    I remember being able to use it in the past, but now I can't seem to find it anywhere, as the display of the email options has also changed - any hints on how we can exclude free email accounts now?

     

       

     

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    JotForm Support

    Answered by jonathan on October 17, 2016 at 09:23 AM

    @alexosit

    We will resolve your question here https://www.jotform.com/answers/962792

    Thanks.