I am getting an error message from Zapier saying JotForm is throttling.

I am getting multiple error messages on multiple forms saying Jotform is throttling. The exact error is:

Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/203283669404054/submissions?orderby=created_at%2CDESC&limit=100', 60)

Please advise.

Hi Mark,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Can you provide us with the Form URL of the form that is affected by this issue so that we can check?

Can you also try removing the integration on your form and re-integrate it again and see if it works?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I'm having the same issue with all our zaps that include Jotform (and that's quite a few).

Looking forward to this being resolved.

Also seeing this error on a number of forms for a number of clients.

Hi everyone,

We've received similar reports and this has been escalated to our Developer Team. When an update is available, we'll notify you on this thread.

We appreciate your patience and understanding while we work on this.

I'm having the same issue with all our Jotform zaps. Hoping for fix as soon as possible.

Hi zbensouda,

Thanks for reporting too. Rest assured that we are looking on it in the backend. We'll update this thread soon.

I am having the same issue on a number of JotForms.

Hello zbensouda,

Thanks for getting back to us. Our Developer Team is working on the issue as fast as they can. As soon as we have an update we’ll let you know. Thanks for your patience.

Let us know if you need any other help.

Hi StayAltered,

Thanks for reaching out to Jotform Support. I moved your question to a new thread and helped you with that here.

Same issue. Any updates?

Hello Nfgfx,

Thanks for reaching out to Jotform Support. Our Developer Team appears to be working on a more efficient solution; we'll get back to you through this ticket as soon as an update is available.

Let us know if you need any more help.

Hi Heather,

Thanks for reaching out to Jotform Support. I answered your other question on a new thread. You can go ahead and check that out here.

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Hello TheElectricCollective,

Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue so I can get a better idea of what's happening? Are you also experiencing the same Zapier-related issue?

Let us know if you need any more help.

Hi Jessica,

Thanks for reaching out to Jotform Support. I moved your question to a new thread and helped you with that here.

I received an email that there is a response to this issue on the thread, but I don't see it. I'm still getting the error messages on all forms. Do we have an ETA for correction?

Hi Mark,

Thanks for reaching out to Jotform Support. Unfortunately, we can not provide you ETA for the correction. However, our developers are already aware of the issue and are working on it to fix it as of now. As soon as we hear back from them Ill circle back to this thread and give an update.

Meanwhile reach out to us if you need any more help.

Hello Mark,

We have received an update from our developers that the issue has been fixed. Our developers have released a new Submission Trigger at Zapier that will overcome the issues you faced. When you set up new zaps only the new version will be shown to you - see below:

While updating an existing zap having the old version of the New Submission trigger, you will need to change the App on your zaps to the latest version of the Jotform app as shown below on Zapier:

Please give it a try and let us know if you are still facing the same throttling issues.