Hi.I've tried a few times when completing a jotform form to take a pic

Hi.

I've tried a few times when completing a jotform form to take a pic of myself which is a requirement on the form, it says "image uploaded", however it shows up black.

How do I change or correct that, so it doesn't happen going forward.

Tx

Hello Gayle,

Thanks for reaching out to Jotform Support. We are sorry this is happening. Can you please share the form URL to check it? For now, you can try to fill out the form again after clearing your browser cache or try it on a different browser and let us know whether this issue persists.

After we hear back from you, we’ll have a better idea of what’s going on.