Data from form not included in emailed pdf

I copied a form we designed and used in 2022 and edited it to 2023. After filling out the form, it send a pdf of the data, but there is no information in the pdf file (see attached example)

https://form.jotform.com/230825434730149

Hello ColonialKC,

Thank you for reaching out to Jotform Support. I am sorry this is happening. Rest assured, I am here to help. Unfortunately the attachment is not included in the initial post of this ticket. Can you take a screenshot of what’s happening and send it to us? We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Image on left is what I can see in the form edit in Jotform, image on right is what is received by HR Director after form is completed and sent

Hi Riochelle,

Thanks for getting back to us. I'm sorry this is happening. When I cloned and tested your form, everything worked the way it was supposed to. I was able to receive the PDF file with the complete information. Take a look at the screencast below to see my results:

Can you give it another try and let us know what happens? If the issue persists, can you try Creating New PDF from the PDF Editor page? It's easy. Let me show you how:

• From your Form Builder, click on the Dropdown arrow, then select PDF Editor.

• Under the PDF Editor page, click on the + New PDF tab, then select New PDF Document.

On the same page, you could also download the Submission in PDF format. You might also get rid of the outdated PDF document you were working with in your PDF editor. None of your Submission Data will be deleted.

Now, here's how to attach your new PDF Document to your Autoresponder/Notification Email:

• Once creating your new PDF Document, go back to your Form Builder, and on the orange navigation bar click on Settings.
• On the left panel, select Email.
• Hover your mouse over to the Email Notification, then click on the Pen icon to Edit.
• Under the Advanced tab, toggle On the PDF Attachment option, choose the New Document, then click on Save.

 If you're still having the same problem, we'll do a more in-depth investigation and work on finding a solution.

Keep us updated and let us know if you need any more help.