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BCPLKYAsked on March 31, 2023 at 11:46 AM
Hello,
I recently noticed the badge of our form entitled "Questions, Comments, and Suggestions" continues to show 1 new submission even after I mark all as read. But then I also notice the spreadsheet has an unexpected column called "Last Update Date," which doesn't record anything from the form itself. So I don't know what to make of it.
Could you shed a little light on the cause and fix?
Thank you.
Rich Webster | rwebster@bcpl.org
PS. I tried to uploa
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Ryan JotForm SupportReplied on March 31, 2023 at 1:03 PM
Hello Rich,
Thanks for reaching out to Jotform Support. The 'Last Update Date' is for the data when the submission is edited. You might want to reset your Jotform tables to its default view so that only the fields in your form will show. We have a guide about How to Reset Jotform Tables to Its Default View that you can check out.
Give it a try and let us know how it goes.
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Rich WebsterReplied on April 3, 2023 at 11:53 AM
I reset the table, but the badge did not return to normal. It still displays 1 as unread.
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Ryan JotForm SupportReplied on April 3, 2023 at 1:18 PM
Hello Rich,
Thanks for getting back to us. You may need to mark your form as read so that the badge will return to normal. Let me show you how:
1. In your My Forms Page, select your Form and click More.
2. After that, click Mark All as Read.
Give it a try and let us know how it goes. -
BCPLKYReplied on April 3, 2023 at 2:10 PMThank you. That fixed it. I scrolled through the whole list of submissions
multiple times and didn't see one that I hadn't read. But your tip helped.
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