What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving Notifications of Form Submissions

    Asked by KarinPark on January 27, 2015 at 11:46 AM

    Gateway is not receiving any notifications of form submissions. I've tested several including our Contact Us form http://www.jotform.com//?formID=10624339321 which is the one we tend to get the most use out of. 

    However, we also haven't received our copies of the form that we normally get to notify us when someone  has made a donation online. We've got some fundraisers coming up soon and I really need to figure out what is going on as soon as possible. I've already double-checked to make sure the JotForm notifications aren't going to my spam folder/junk e-mail folder. 
    Please advise as to the best and fastest way to resolve this issue.
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    Answered by Carina on January 27, 2015 at 01:46 PM

    I created a clone of your Contact us jotform and made a test submission. The emails are being sent:

    I also added a custom sender email and made a test submission. Can you please confirm me if you received them?

    We'll wait for more details to proceed.

    I moved the donation form question to a new thread as it can be a different matter.

    Let us know if we can assist you further.