How to send the incomplete submission back to the user?

  • Westside Art Hop
    Asked on April 6, 2023 at 9:12 PM

    Once you've found an incomplete submission, how do you send the applicant a link to make their payment or otherwise complete?

    Page URL: https://www.jotform.com/help/549-where-to-find-the-submission-id/
  • ozgunberber
    Replied on April 7, 2023 at 2:37 AM

    Hi ArtHop,

    Thank you for reaching out to Jotform Support. You can send the session link to the email address of the form filler. Let me show you how to get the session link:

    h9tl9HutGfL8 rePMxpwwj1MxyVAdtIN3yb0Uj G Screenshot 10

    You will be able to see the session link in the address bar of the browser. A session link looks like this:

    AMUkhGiXHSEFxE 4ulbmGNfrJEnxtegJpGZy6lYb Screenshot 21

    You can send this link to your user’s email address, so they can continue where they left off.

    Give it a try and let us know how it goes.

  • Roc ky
    Replied on April 27, 2023 at 4:46 AM


  • Harvey JotForm Support
    Replied on April 27, 2023 at 4:54 AM

    Hi Rocky,

    Thanks for reaching out to Jotform Support. It looks like the reply that you sent was incomplete. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

    Let us know if there’s anything else we can help you with.