Can I change the email template for the Send Update Request button I ad

  • Myositis Support and Understanding
    Asked on April 8, 2023 at 5:10 AM

    Can I change the email template for the Send Update Request button I added to my form based on your help guide?

  • Christian JotForm Support
    Replied on April 8, 2023 at 5:42 AM

    Hello Myositis,

    Thanks for reaching out to Jotform Support. Unfortunately, it's not currently possible to change the email template of the Send Update Request feature. I've gone ahead and escalated this as a feature request to our Developer Team. When or if it's developed depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.

    In the meantime, here's a workaround you may want to consider:

    1. Add an Autoresponder Email which you'll use as Send Update Request template.
    2. Customize the content to your liking. 1680946055 64313387eb4e2  Screenshot 10
    3. Go to the Advanced tab, then uncheck the Send when a submission is received and the Send when a submission is edited options. 1680946187 6431340b3728c  Screenshot 21
    4. Go to the Submission Table and click on the ADD button beside the last column. 1680946387 643134d3bd59b  Screenshot 32
    5. Go to the Buttons tab, select Send Emails, then click on the Next button. 1680946476 6431352c25f60  Screenshot 43
    6. Name the new column, and click on the Next button.
    7. Select the newly added Autoresponder Email, then click on the Create Column button. 1680946652 643135dc8b421  Screenshot 54
    8. Now if you wish to send an email to the form responder requesting an update, you can click on the Send Email button as seen below.1680946771 643136531a259  Screenshot 65

    Let us know if you need any more help.