What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled?

    Asked by Djohns on January 30, 2015 at 05:01 PM

    It says I have reached the maximum for a free account? I changed the form over to nonsecure and there have not been 100 submissions? Now I get an email saying the account is disabled? What am I doing wrong?

    Page URL:
    http://form.jotform.us/form/50145960318150

    maximum Submissions and 100 submissions disabled form
  • Profile Image

    Answered by raul on January 30, 2015 at 06:01 PM

    Upon checking your account, I noticed that you have 11 SSL submissions which caused your form being disabled. Since you're using now the non-secure version of your form I went ahead and reset your counter so your form is enabled again. Please note that we're allowed to do this one time per account.

    Please check it out and let us know if your need further assistance.
    Best Regards.

  • Profile Image

    Answered by orngy22 on February 18, 2015 at 07:29 PM

    I have just signed up and my form is disabled before I could even use it... Quite ridiculous as I am trying out your service, but it's not proving to be user friendly. I am trying to embed into Quoteroller, but having little success.
  • Profile Image
    JotForm Support

    Answered by Charlie on February 18, 2015 at 10:45 PM

    Hi orngy22,

    We advise our users to create their own thread for their concerns or questions. For now, I've opened one for you, please refer to this link instead: http://www.jotform.com/answers/518747. We will address to it shortly.

    Thank you.