What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some Forms Imported Did Not Came Through?

    Asked by stroudshow on February 03, 2015 at 07:42 PM

    Some forms i imported have not come accoss

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    JotForm Support

    Answered by Charlie on February 03, 2015 at 11:29 PM

    Hi,

    I see that you have a couple of threads related to Adobe FormsCentral, did you meant by "imported" is using the Adobe FormsCentral page http://www.jotform.com/formscentral/?

    Or is it using the Import function that we have under "My Forms" section?

    If it is about the FormsCentral, we could check it for you, but please do provide us more details like the form's URL of the Adobe FormsCentral that were not imported in your account so that we can further investigate. We'll wait for your response.

    Thank you.

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    Answered by Colin on February 04, 2015 at 05:28 AM

    Some forms came over today. does it take a few days?

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    JotForm Support

    Answered by Charlie on February 04, 2015 at 08:24 AM

    Hi Colin,

    If I'm not mistaken, the forms are manually being reviewed and check when it is imported by our back end team, so that might be the reason why some are just coming through. Our developers and our management are doing their best to improve the importing process from Adobe FormsCentral. You can check more about the updates here in our blog: http://www.jotform.com/blog/.

    I see that in one of our blog post it might take 1-2 business days, but still depends on how it is being reviewed. If you could share which forms are not yet imported, we then check and ask the back end team about it. Or you can also directly email the team working on the migration tool here: migrate@jotform.com.

    Thank you.

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    Answered by stroudshow on February 05, 2015 at 04:57 AM

    this is one of the forms in question https://adobeformscentral.com/?f=KdHPMaeepc6HNKFYnoV0Ew

     

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    JotForm Support

    Answered by Charlie on February 05, 2015 at 08:47 AM

    Hi,

    I just got an update from our management, the import tools are now automated. They give the results right away. But the data import can take more time. So, after entering form URLs or login details, you will get the forms on your account within 1-2 minutes. But the data may arrive after 10 minutes.

    This happens because we are getting lots of requests and it takes time to get the data and load it into the account. So, the jobs are queued and processed in the order they arrive. If there is nothing else in the queue and if you only have 10 submissions you will probably get it in few minutes. Otherwise it may take 5 minutes or 50 minutes. It depends on the waiting jobs. 

    With this, could you try using again the import tool here http://www.jotform.com/formscentral/ for that specific form you have. The form should be in your account within minutes. If still it doesn't show, let us know and I will then escalate it. Although, I would suggest do please try the import tools as our developers are continuously updating it.

    Thank you.