Submission counter hasn't been refreshed after its deletion

  • Julie Knuth
    Asked on May 3, 2023 at 8:54 AM

    I've followed the instructions for deleting submissions, and my total submission numbers haven't changed. I've double checked the trash on each form submission page, and there is no longer anything there (in trash). Does it take awhile for the total submission numbers to get refreshed? Seems like lots of people are having this issue....

  • Alexander_G
    Replied on May 3, 2023 at 9:09 AM

    Hi Julie,

    Thanks for reaching out to Jotform Support. I did check your account and now you have 378 submissions related to 4 of your forms. Please note that after purging submissions it takes a little bit of time to re-calculate the total amount of submissions.

    Let us know if you need any other help.

  • disbursementdestinychurchcebu
    Replied on May 16, 2023 at 4:46 AM

    How long will it take before it recalculates? Because I already purged my submissions and the account still says I'm at capacity.

  • Patrick JotForm Support
    Replied on May 16, 2023 at 6:43 AM

    Hi disbursementdestinychurchcebu,

    Thanks for getting back to us. We've recalculated your account limits and cleared your form caches. After these processes, you can access your account and use your forms.

    We also have a guide about How to Clear Your Form Cache that you can check out.

    Give it a try and let us know how it goes.