We can't download submissions, waiting for jotform.eu.com issue

  • Deborah Miles
    Asked on May 9, 2023 at 10:16 PM

    Hi, I log in using our charity login. I am in the process of uploading cat adoption submission forms to our database. I had no issues with Jan or Feb ones, I got an easy system going, where I told it to download the form then uploaded it from my downloads folder. Now, it simply refuses to download any more. It says 'waiting for jotform.eu.com' and doesn't do anything at all. It's broken! I've put my personal email address on here for ease of access to your reply, as I'll be working now until this evening. Thanks

  • Felizio Product Triage Specialist
    Replied on May 10, 2023 at 2:56 AM

    Hi Deborah,

    Thanks for reaching out to Jotform Support. I couldn't find any account associated with the email address you used to create this thread. Can you please share the email address or the username of the account you are having issues with so we can check it for you?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Deborah Miles
    Replied on May 10, 2023 at 8:20 AM
    The account is adoptions@cwwrescue.org
    But I need you to communicate with me on this email address please.
  • Victorino_S JotForm Support
    Replied on May 10, 2023 at 8:26 AM

    Hi Deborah,

    Thanks for getting back to us. I'm sorry you are having issues with this. Could you try using a different browser or incognito mode to see if it makes a difference? If the issue persists, it will help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    Give it a try, and let us know how it goes.

  • Deborah Miles
    Replied on May 10, 2023 at 8:35 AM
    OK, thanks, I'm not with the laptop at the moment but will let you know
    what happens when I try that.