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snit99Asked on June 2, 2023 at 3:14 PM
When someone pays for their membership, it is charging them $32.47. But it should be $31.60.
They are getting charged $0.87 extra for just the Membership fee.
I've looked through my conditions, and I cannot figure out what is going on.
Basic fee is $31.60 (fee + PayPal fee)
Printed Directory is $10.87 (fee + PayPal fee (0.87))
Our members should be charged only $31.60 if they do not order a printed directory.
Can you help, please!
Thank you!
Page URL: https://form.jotform.com/230757540832962 -
Mightor JotForm SupportReplied on June 2, 2023 at 11:02 PM
Hi snit99,
Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.
Let us know if you have any other questions.
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Mightor JotForm SupportReplied on June 2, 2023 at 11:46 PM
Hi snit99,
Thanks for your patience, we appreciate it. Your members are getting charged $0.87 extra because of this calculation:
You'll need to remove .87 in the Update/Calculate Field condition above if you want your members to only be charged $31.60 if they do not order a printed directory.
Let us know if you have any other questions.
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snit99Replied on June 10, 2023 at 12:44 AM
THANK YOU!