What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Data submitted in Full Name and Address fields doesn't appear in the email notification

    Asked by bearoffice on February 23, 2015 at 01:43 PM

    Hey there, I'm jumping in on this post with the same problem. Everything works fine when I view submissions through the site, but once it gets sent to the office administrators email he doesn't see the Full Name and Address fields. 

    Wondering if I can get the same problem fixed. We will be purchasing an account very shortly, this Jotforms is absolutely life saving!



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    JotForm Support

    Answered by Welvin on February 23, 2015 at 01:56 PM


    Your form notification email is not well configured. A simple way to fix this would be to re-create the whole settings. The first thing you need to do is to delete the current notification: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder and then re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Let us know if you have any further questions.


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    Answered by bearoffice on February 23, 2015 at 03:03 PM

    I have it working now. Thanks again to everyone for the quick replies here and through email.


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    Answered by Carina on February 23, 2015 at 03:59 PM

    On behalf of my colleagues you are most welcome. I'm glad to hear that it is solved now and that we are able to assist you in a quick manner.

    Thank you for letting us know.