- bearofficeAsked on February 23, 2015 at 01:43 PM
Hey there, I'm jumping in on this post with the same problem. Everything works fine when I view submissions through the site, but once it gets sent to the office administrators email he doesn't see the Full Name and Address fields.
Wondering if I can get the same problem fixed. We will be purchasing an account very shortly, this Jotforms is absolutely life saving!
- JotForm SupportWelvinAnswered on February 23, 2015 at 01:56 PM
Your form notification email is not well configured. A simple way to fix this would be to re-create the whole settings. The first thing you need to do is to delete the current notification: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder and then re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.
Let us know if you have any further questions.
- bearofficeAnswered on February 23, 2015 at 03:03 PM
I have it working now. Thanks again to everyone for the quick replies here and through email.
- CarinaAnswered on February 23, 2015 at 03:59 PM
On behalf of my colleagues you are most welcome. I'm glad to hear that it is solved now and that we are able to assist you in a quick manner.
Thank you for letting us know.