I can't collect submissions and need to use VPN to access Jotform

  • davidogg
    Answered on June 05, 2023 02:36 AM

  • Nora JotForm Support
    Answered on June 05, 2023 03:22 AM

    Hi davidogg,

    Thanks for reaching out to us for help. Is this happening just when you test or have you received complaints from different users as well? Could you please provide us with your IP address, what device you are using, and if the device is updated to the latest version?

    If you're seeing any error message when viewing the form, please share a screenshot of it so that we could have a better idea of what's going on and how to help. Also, please try the suggestions below and see if any of these helps:

    • Clear your browser cache,
    • Try using other web browsers,
    • Try incognito mode for Chrome or private browsing for Firefox,
    • Try using another computer to open the form,
    • Try connecting to another ISP (Internet Service Provider).

    Give these a try and let us know how it goes.