Unable to set up SMTP through Office 365.

  • bill
    Asked on June 19, 2023 at 10:50 AM

    We are currently using MS O365 but it only support StartTLS and we tried it in Jotform email SMTP, it could not support TLS / SSL / Non-secure as we could not receive the test email

    Pls help to add STARTTLS in the list if possible (using port 587)


  • Harshad_P JotForm Support
    Replied on June 19, 2023 at 11:36 AM

    Hi Bill,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. You can start TLS security in Jotform for SMTP which is supported by MS Office 365.
    Unable to set up SMTP through Office 365 Screenshot 20
    Could you please let us know if you got any errors while adding SMTP? If so, please share the screenshot with us so we can check it out. This guide will show you how to do that. Meanwhile, kindly ensure that you are using the correct login credentials. Also, ensure that SMTP is enabled in your Microsoft account. Additionally, you can check out this page to find SMTP settings from Microsoft.

    Give it a try and let us know how it goes.