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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the difference between the e-mail in profile and in the email settings?

    Asked by iberlucio on March 04, 2015 at 09:09 AM
    What is the difference between the e-mail in profile and in the email settings?
    account email email settings email differences email senders
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    JotForm Support

    Answered by KadeJM on March 04, 2015 at 09:17 AM

    The difference is that the profile one is used for populating your account to new forms with your account email address anytime you create a new jotform. Whereas the rest of the emails you see with the settings for your notifications are first listed for our recommended server mailing addresses such as the noreply@jotform.com and noreply@formresponse.com. Additionally though, it can also contain an included list email addresses which include changed and manually added for previously used smtp sender and receiver addresses.

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    Answered by iberlucio on March 04, 2015 at 10:02 AM

    My submissions should be sent to the email of the profile, setttings or signed up for email-alert?

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    Answered by Ben on March 04, 2015 at 10:49 AM

    I am not sure if I understand your question, but I would like to explain the difference between the emails.

    Your profile email is used as a default email address to send emails - this happens so that you do not need to spend time setting it up as our system will do it for you.

    The emails in the Email Templates and conditions are the emails to where the email notifications / email autoresponders are being sent to.

    - You need to set these up yourself since these are custom emails that you want to send the data to.

    If I understood your question correctly and please correct me if I did not, you ask which email address will get the notification of the made submission.

    This would be the email that is set up in the email template or in the conditions.

    I would suggest taking a look at the following guide to see how to see which is the email address receiving the notification: Finding out E-mail Address used for submission notifications

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    Answered by iberlucio on March 04, 2015 at 11:36 AM

    Thanks for the reply, was that even though I asked.

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    Answered by Ben on March 04, 2015 at 11:38 AM

    You are welcome.

    Do let us know if you have any further questions and we would be happy to answer them.