Unable to login | Suspended account

  • Swift
    Asked on June 27, 2023 at 8:34 PM

    Hi, I reset my password a million times, and still can't log in.

    Password has been rest and still not working

    Page URL: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/
  • Billy JotForm Support
    Replied on June 27, 2023 at 9:16 PM

    Hi swiftsolutions6486,

    Thank you for reaching out to Jotform Support. Unfortunately, your account has been suspended because our relevant team found out that your forms have violated our Terms of Use. If you think this is a mistake, please email us the following information:

    1. The URL where your form is being used/embedded.
    2. Your website or any proof of affiliation to a legitimate institution.
    3. Share with us documents that will prove that you are authorized to offer such services.

    Send these details to reviewers@jotform.com with THREAD #5281099 as the subject. Our relevant team will be taking care of your concern from there.

    Let us know if you need further assistance.