Unable to use Form Prefill when to a Fill in the Blanks field

  • Communications
    Asked on June 30, 2023 at 5:28 PM

    I'm trying to pre-fill a "fill in the blank" response to a "fill in the blank" question in a new form, but the fill in the blank question that I have created in the new jot form is not appearing as an option. I'm able to select the response from the prior form, however. Are there certain form elements that "fill in the blank" responses can be pre-filled to? And shouldn't "fill in the blank" be one of them? Thank you.

    Page URL: https://www.jotform.com/help/1807-how-to-prefill-form-fields-with-data-from-another-form-with-form-prefill/
  • Eiron_O JotForm Support
    Replied on June 30, 2023 at 6:39 PM

    Hi Communications,

    Thanks for reaching out to Jotform Support. We're sorry you're having trouble with this. I'll need a bit of time to look into this. I'll get back to you with an update as soon as I can.

    Thanks for your patience.

  • Eiron_O JotForm Support
    Replied on July 3, 2023 at 6:53 PM

    Hi Communications,

    Thanks for patiently waiting. We're sorry you're having trouble with this. I was able to replicate the issue you're having so I've escalated this to our developers. Although we don't have an ETA on this, as soon as we have an update, we'll let you know on this thread.

    We appreciate your patience and understanding.