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  • Profile Image

    Link on Thank You Message page not working

    Asked by bdoodle on March 11, 2015 at 01:38 PM

    Hello,

      I have tried and failed to get a link to work on my Thank You Message page.  I want the link to take you to another page in the website where my form is embedded.  My form is on http://www.madsails.com/Order_FS_sailsTest2.html and I want a linkon my Thank YOu page to www.madsails.com/sails.html .  A preceding "/" is added by JotForm in front of my link and something is causing me to get a Page Not Found error when the link is clicked. I have tried both a relative link and full link.

    Please help.

    Thanks.

    Form is: 

    http://www.jotform.com//?formID=50455070789158

     

    Page URL:
    http://www.madsails.com/Order_FS_sailsTest2.html

    Thank You message message thank JotForm www
  • Profile Image
    JotForm Support

    Answered by david on March 11, 2015 at 03:07 PM

    Hi,

    I had a look at the link in your thank you message and it looked a bit funky.  Try replacing it with this:

    <a target="_blank" href="http://www.madsails.com/sails.html" rel="nofollow">Return to main Sail Order Page</a>

    That should allow for your users to click on the link and have it forward them back to your main page.

     

  • Profile Image

    Answered by bdoodle on March 11, 2015 at 04:02 PM

    When I do that, this is what I get - I return to http://www.madsails.com/Order_FS_sailsTest2.html  , not http://www.madsails.com/sails.html, and the page looks like this...

  • Profile Image
    JotForm Support

    Answered by david on March 11, 2015 at 04:33 PM

    My apologies, that was not the code I meant to paste.  It seems to be changing it when I submit my post.  I pasted the code here instead:

    http://pastebin.com/QAZ1BcVN

    Here is my test form to show you it working:

    http://form.jotformpro.com/form/50695580105960

    If you are still unable to get the link working properly, let us know and we will be happy to have another look.

  • Profile Image

    Answered by bdoodle on March 12, 2015 at 02:09 AM

    I think I am using the code you suggest, but I just get my website's banner repeated when I hit the link on the Thank You Message page.  My code:

    <a target="_blank" href="http://www.madsails.com/sails.html" rel="nofollow">Return to main Sail Order Page</a>

  • Profile Image
    JotForm Support

    Answered by KadeJM on March 12, 2015 at 09:45 AM

    I have inspected this further from my end and I can confirm alongside my colleague who was helping you that it is working on my end as well.

    The website repeating shouldn't be happening because of the thank you message link. I believe that is more likely related to your website or browser most likely. I would suggest clearing your browser cache then check again to see if that helps any. 

    If you continue to see it as a problem please let us know.

  • Profile Image

    Answered by bdoodle on March 12, 2015 at 01:35 PM

    It doesn't work for me, but I can live without this Thank You Message Page link. The most important issue I have is not being able to get the Scroll to Top widget working.  <-- This is in another thread.  If I can get that working, then I can use the iFrame source embed method, my Thank You Message Page will be presented at the TOP of the page, and I can replace my TopOfForm links on the form with the widgets.  I'll remove this Thank You Message Page link all together.

    I'm ok with leaving this a mystery.

    Thanks for your efforts.

     

  • Profile Image
    JotForm Support

    Answered by david on March 12, 2015 at 02:40 PM

    The code I referenced here should work in your thank you page:

    http://pastebin.com/QAZ1BcVN

    I believe the rel="nofollow" and the way your target is constructed may be causing the problem.

    Just copy and paste the code referenced in that link and it should work.

    As for your other thread, we will follow up there as soon as we can.  We prefer to keep questions separate so that answer do not get confusing.