Do all the branches need to connect to the End branch in order for the flow to work correctly?

  • Lauren Alvarez
    Asked on July 13, 2023 at 6:56 PM

    Do all the branches need to connect to the END branch in order for the flow to work correctly? I created an approval email that will be sent out depending on what I'm aprroving each form submission for and when I approved one the email did not trigger like it should have. I went back and saw that this certain approval branch wasn't connected back to the END branch.

  • Mary JotForm Support
    Replied on July 13, 2023 at 11:31 PM

    Hi Lauren,

    Thanks for reaching out to Jotform Support. No, each brand can have its own End element. Putting an end to the approval flow would consider a complete submission and putting an end to one branch of the approval workflow means that the approval process would be complete for the specific branch. Leaving it empty means that the approval flow can still have additional elements added, but the approval flow will still work. Can I ask what part of the approval flow are you having issues with?

    Once we hear back from you, we'll be able to move forward with a solution.