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    Zoho Integration: Unable to get the phone number field

    Asked by saud100 on March 16, 2015 at 03:11 PM



    When I tried to integrate with Zoho CRM, Zoho can not see phone number field I do not know why.





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    JotForm Support Manager

    Answered by Jeanette on March 16, 2015 at 05:29 PM

    The reason why Zoho doesn't find the field is that you are using an Input Text Box, rather than the pre-designed phone field  (Quick Tools), please replace it and that should make it.

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    Answered by saud100 on March 17, 2015 at 10:57 AM

    it's there any way to customise pre-designed?

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    JotForm Support Manager

    Answered by Jeanette on March 17, 2015 at 12:04 PM

    Yes, all you need to do is to enable the Input Mask, you can even enter just the mask values on it:


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    Answered by PunkHealth on August 27, 2015 at 05:50 AM

    Thanks for this Jeanette.

    I'm having the same issue, and am using a Text Field because we're hiding the field names in the form, and using hints, which weren't being shown when the field was a "phone" one. If hints can be shown in a phone field, whilst keeping a mask, yippee!

    Any suggestions?

    Here's the form: https://secure.jotformpro.com/form/52372798353970