Can't Cancel My Subscription

  • rywei
    Asked on July 23, 2023 at 10:47 AM

    I want cancel the subscription

    But I try several times I couldn't so please any help?

    Page URL: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/
  • Ericson_B JotForm Support
    Replied on July 23, 2023 at 12:49 PM

    Hi Rywei,

    Thanks for reaching out to Jotform Support. I checked the account associated with the email address you used in this thread, and the subscription was already canceled, and a refund had already been processed. You can also view your invoice. Let me show you how:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the Billing tab.
    4. Scroll down a bit and you should be able to see the Invoices section. 
    5. Click on the View link on each invoice to see their details.

    Cant Cancel My Subscription Image 1 Screenshot 20

    Let us know if you have any other questions.