What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fillable PDF: Original Font style changes

    Asked by besam on March 18, 2015 at 11:37 AM

    Very good initiative ith the fillable PDF form. Congratulations !

    When I make a (test) form the fonts will looks OK.
    But in the PDF form, all fonts are gone and it don't looks so good.

    How to improve or solve it?

    Thanks Jotform :-)

     

    Screenshot
    problem font fillable pdf fillable pdf form
  • Profile Image
    JotForm Support

    Answered by Charlie on March 18, 2015 at 02:17 PM

    Hi,

    I see what you mean, I believe there is a default font style that is used when forms are being converted to fillable PDF, at least that would be my analysis.

    It would also depend on what PDF browser you are viewing the form.

    Google Chrome:

    Adobe Reader XI

    I'll escalate this to our developers so that they can give us a more accurate answer, they are continuously working on this feature and probably we can expect a couple of updates or changes, your feedback is much appreciated.

    Kind regards

     

  • Profile Image

    Answered by besam on April 09, 2015 at 07:29 AM

    Hi 

    Is there more news yet regarding this issue? 

    Thanks in advance. 

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    JotForm Support

    Answered by Charlie on April 09, 2015 at 09:31 AM

    Hi,

    Upon checking the status of the ticket, it is already assigned to one of our developers and marked as "Very Important". Although, this is more of a feature request and the functionality of the fillable PDF creator is still currently being improved. 

    Unfortunately, we are unable to give an exact date to when this can be expected, depending on the workload and list of pending tasks that our developers have. But rest assure that they are already aware of this, and are currently being notified through this ticket. If we hear any news on the progress of it we'll let you know here.

    Kind regards.

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    JotForm Developer

    Answered by mustafa on June 12, 2015 at 10:56 AM

    Hi,

    Apologize for the late response, we just fixed the problem. Thanks for your feedback.

    Regards.

  • Profile Image

    Answered by besam on June 15, 2015 at 04:02 AM

    Hi

    I also created a new question regarding this. 
    It's NOT solved, have a look to my other private question.

    Best regards

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    JotForm Support

    Answered by ashwin_d on June 15, 2015 at 06:45 AM

    Hello Besam,

    It seems the issue is related to the following thread:  http://www.jotform.com/answers/583812-PDF-version-of-form-displays-badly#1 

    One of our developer is already looking into this issue. We will get back to you as soon as we have any update form the assigned developer.

    Thank you!

  • Profile Image

    Answered by rroy on August 05, 2015 at 10:26 AM

    Bumping because I too am having this issue - the form looks wonderful in a browser, but absolutely horrid in Acrobat and Reader due to the drastic change in fonts. Are there any updates on this matter? Thanks.
  • Profile Image
    JotForm Support

    Answered by Charlie on August 05, 2015 at 11:43 AM

    @rroy

    To better assist you, I've opened a separate thread for you. Please refer to this link: http://www.jotform.com/answers/629557. That would help us focus on your concern.

    We will address it shortly.

    Thanks.