Disable Autoresponder

We complete forms for customers and have the completed forms sent to our email for processing. Right now the customer is getting a copy of the completed form too. How do I stop that?

Hi Tania,

Thanks for reaching out to Jotform Support. I checked your form and see that you have enabled encryption. When encryption is enabled, your customer will no longer receive a copy of their submission. Are you perhaps referring to a different form? If yes, could you please share the link to the form?

Once we hear back from you, we'll be able to move forward with a solution.

Is it true then if forms are not encrypted, the customer (email address input in the form) will receive a copy of the completed form?

Hello Tania,

Thank you for getting back to Jotform Support. I am uncertain if I understand correctly the question, can provide more details about this?

If the form encryption is enabled on a form, the filler will not receive a copy of the data provided on the form. They will only get notified that they have successfully submitted the form.

Feel free to reach out if you have further questions. 

OK thank you - You confirmed that if the form is encrypted that the customer does not get a copy of the form submission.

I'm looking to confirm that if our form is NOT encrypted, will the customer automatically be sent a copy of the form submission? Or will they only get a confirmation like when it's encrypted?

Hi Tania,

Thanks for getting back to us. If your form isn't encrypted, you can choose to send a copy of their submission by setting up an autoresponder. If you prefer not to send a copy, you can edit the email template of the autoresponder or simply not add it to your form. Let me show you how to set up an Emai Autoresponder:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. Now, click on Add an Email.
4. Then, select Autoresponder Email.
5. Customize the options the way you want them, and you’re done.

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You can also check out this guide about Setting Up Autoresponder Emails.

Reach out again if there’s anything else we can help you with.