Airtable Integration - Unable to sync attachments from Jotform to Airtable.

  • SXSWArtDepartment
    Asked on August 8, 2023 at 3:19 AM

    I had a working Jotform to airtable sync. I needed to add an additional field, and I was forced to re-do the integration with Airtable. Now, it seems I cannot sync attachments from Jotform to Airtable. What is happening?

    Page URL: https://www.jotform.com/help/561-how-to-integrate-jotform-with-airtable/
  • Shirized JotForm Support
    Replied on August 8, 2023 at 7:14 AM

    Hi SXSWArtDepartment,

    Thanks for reaching out to Jotform Support. I'm sorry this is happening. Can you send me the link to your form so I can take a look at it for you? Additionally, can you make sure that the privacy settings Required log-in to view uploaded files are unchecked? Here's how:

    1. Login to your Jotform account.
    2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

    Airtable Integration Unable to sync attachments from Jotform to Airtable Screenshot 30

    Next, in the Airtable Integration, match the File Upload element with the Attachment type of field.

    Airtable Integration Unable to sync attachments from Jotform to Airtable Screenshot 41

    If the issue persists, you can try to delete the integration and re-integrate your form with Airtable.

    Keep us updated and let us know if you need any more help.