CyberSource Integration: How do you process a refund for an item?

How do you process a refund for an item?

Hi Jessica,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. If you are referring to processing a refund for the items that you will be selling, you need to do it from your CyberSource Dashboard. You can check this article about How to issue a refund after 60 or 180 days for more details. Or, you can reach out to CyberSource Dashboard Support for assistance.

Reach out again if you have questions.