What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Has there been problems with other costomers forms not coming to our email

    Asked by TotaraSprings on March 26, 2015 at 08:44 PM

    Hi we have a couple different jotforms that are active. we have had 5 or 6 of our customers call in and say that they filled out a form and it said successful. but we have not received them to our jotform account. I just sent a test one through and it worked fine. Is there any thing on your end or that you would suggest us checking or trying?

    Thank you

    Tyler Tremain

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    JotForm Support

    Answered by jonathan on March 26, 2015 at 10:58 PM

    Hi Tyler,

    I checked your jotform account TotaraSprings  and it is currently Active and in good standing.

    I assume then that the issue you were reporting was about the submission Emails not arriving in your email mailbox? Please clarify also if it is not.

    I checked one of the Notification Email in your form and I noted that it was not properly setup.


    I suggest you removed the existing Notifiers and add new Notification using the Add New Email button.

    user guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications



    Do this for all the forms you have email Notification issues.

    Then check again after if new incoming emails are now arriving in your mailbox.

    Hope this help. Inform us if you need further assistance.