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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded form doesn't advance to second page

    Asked by idhima on April 02, 2015 at 03:31 PM

    I have a live embedded form right now and have received multiple complaints that they are unable to advance the form to the second page.  From my own troubleshooting I have noticed that if you start filling out the form and see there's a back and a next button listed at the bottom of the form, you will not be able to advance to the second page of the form.  However, if you reload the page and try to fill the form out again, there will only be the next button below an you will be able to advance to the second page of the registration form.

    Is this a jot form issue or should I be contacting GoDaddy, since they're our host?

    Page URL:
    http://idhima.org/convention-registration/2014-convention-registration<br/>/

    second page registration form next fill reload
  • Profile Image

    Answered by raul on April 02, 2015 at 05:49 PM

    I assume that you're referring to the form embedded here: http://idhima.org/convention-registration/2015-convention-registration/ since the provided URL returned a 404 error.

    I was unable to reproduce the issue on my side, but I noticed that you're using other JavaScript libraries such as JQuery that might cause conflicts with our scripts. Thus, I suggest you to try to re-embed your form using the iframe code instead.

    Let us know if this helps.

  • Profile Image
    JotForm Support

    Answered by Mike on April 02, 2015 at 07:49 PM

    We have also added an update to the system, so the form JS embed code should be more stable. Please re-check the form to make sure that the issue is fixed on your side too.

    Thank you.

  • Profile Image

    Answered by idhima on April 02, 2015 at 09:18 PM

    Thank you for the responses!  I will let you guys know if I have anymore issues with the form!