Can't remember the access code to access form

  • Ovetta Aaron
    Asked on August 24, 2023 at 11:44 AM

    I forgot my access code. What is the next step to access my form?

    Page URL: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/
  • Charlie_Ma
    Replied on August 24, 2023 at 1:20 PM

    Hi Aaron,

    Thanks for reaching out to Jotform Support. Encrypted Forms use end-to-end encryption, which means your access code is encrypted on Jotform’s end. Since it’s encrypted, we won’t be able to access your data, so if you forget your access code, your data is considered lost. We recommend storing your access code in a safe place or creating an access code that’s easy to remember.

    As a workaround, you can disable the form encryption. Keep in mind that your existing form submissions remain encrypted even after you disable encryption on that form. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Toggle the Encrypt Form Data option from Yes to No. 

    Encrypted Form: I forgot my access code Image 1 Screenshot 20 Screenshot 10

    Give it a try and let us know if you have any other questions.